We recently upgraded our Windows 5.5 vSphere environment to a 6.7 appliance however our Zerto component stopped working. It kept complaining that it could not find the virtual servers, the networks, the datastores, etc.
After a lengthy analysis, Zerto support says that when we upgraded the vCenter, a new database was created on the 6.7 appliance and the inventory was added which caused the IDs of each resource to change. Now, my guy who upgraded the vCenter says there was no option to preserve the database so is this the case?
The Zerto engineer jumped on our vCenter and used the "old" IDs of one of the virtual servers and was able to bring up the server in vCenter so I'm confused now.