retrieving logs on log browser

Author : Anita Chaudhari

URL : http:////docs.vmware.com/en/VMware-vSphere/6.5/com.vmware.vsphere.monitoring.doc/GUID-BA875049-84F2-4FB5-B730-6FD7290D0B8A.html

Topic Name : Retrieve Logs

Publication Name : vSphere Monitoring and Performance

Product/Version : VMware vSphere/6.5

Question :

i recently enabled Log browser and am running into an issue. when i click retrieve now i get an error that reads "no support bundle generated". Am I missing a configuration step?