New OS
Windows Server 2008 R2 Standard SP1 x64
Dot Net 3.5 feature installed
VCenter Server 6.5 (6.5.0-5318154)
2017-05-03 11:22:50.411-04:00| vcsInstUtil-5318154| I: ParseStatusFile: STATUS: 6%: "Starting VMware Identity Management Service..."
2017-05-03 11:22:50.411-04:00| vcsInstUtil-5318154| I: ParseStatusFile: Calling callback with 3 -> 6 "Starting VMware Identity Management Service..."
2017-05-03 11:22:50.411-04:00| vcsInstUtil-5318154| I: Entering function: UpdatePkgMgrProgressFromStatusFile
2017-05-03 11:22:50.411-04:00| vcsInstUtil-5318154| I: ProcessMsiMsg: ACTIONDATA reporting "Starting VMware Identity Management Service..."
2017-05-03 11:22:50.473-04:00| vcsInstUtil-5318154| I: Leaving function: UpdatePkgMgrProgressFromStatusFile
2017-05-03 11:22:50.473-04:00| vcsInstUtil-5318154| I: Leaving function: ParseStatusFile
2017-05-03 11:22:53.051-04:00| vcsInstUtil-5318154| I: Entering function: ParseStatusFile
2017-05-03 11:22:53.051-04:00| vcsInstUtil-5318154| I: ParseStatusFile: curr error msg: "Encountered an internal error.
Traceback (most recent call last):
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 2024, in main
vmidentityFB.boot()
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 348, in boot
self.configureIdentityManager(self.__idmRetryCount, self.__idmRetryInterval)
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 532, in configureIdentityManager
self.startIDMService()
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 1257, in startIDMService
returnCode = self.startService(self.__idm_servicename,self.__idmRetryCount * self.__idmRetryInterval)
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 88, in startService
return service_start(svc_name, wait_time)
File "C:\Program Files\VMware\vCenter Server\python-modules\cis\utils.py", line 784, in service_start
raise ServiceStartException(svc_name)
ServiceStartException: {
"resolution": null,
"detail": [
{
"args": [
"VMwareIdentityMgmtService"
],
"id": "install.ciscommon.service.failstart",
"localized": "An error occurred while starting service 'VMwareIdentityMgmtService'",
"translatable": "An error occurred while starting service '%(0)s'"
}
],
"componentKey": null,
"problemId": null
}
"
2017-05-03 11:22:53.051-04:00| vcsInstUtil-5318154| E: ParseStatusFile: Displaying error message for "VMware vCenter Server": "Encountered an internal error.
Traceback (most recent call last):
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 2024, in main
vmidentityFB.boot()
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 348, in boot
self.configureIdentityManager(self.__idmRetryCount, self.__idmRetryInterval)
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 532, in configureIdentityManager
self.startIDMService()
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 1257, in startIDMService
returnCode = self.startService(self.__idm_servicename,self.__idmRetryCount * self.__idmRetryInterval)
File "C:\Program Files\VMware\vCenter Server\firstboot\vmidentity-firstboot.py", line 88, in startService
return service_start(svc_name, wait_time)
File "C:\Program Files\VMware\vCenter Server\python-modules\cis\utils.py", line 784, in service_start
raise ServiceStartException(svc_name)
ServiceStartException: {
"resolution": null,
"detail": [
{
"args": [
"VMwareIdentityMgmtService"
],
"id": "install.ciscommon.service.failstart",
"localized": "An error occurred while starting service 'VMwareIdentityMgmtService'",
"translatable": "An error occurred while starting service '%(0)s'"
}
],
"componentKey": null,
"problemId": null
}
This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request."